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UIM Operator Console - Monitoring Config console cannot be opened

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Article ID: 243583

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Client cannot open Monitoring Config Console in Operator Console.

It looks like the page is loading but without results.

 

Environment

Release : 20.4

Component : UIM OPERATOR CONSOLE - MCS UI

Cause

The user accessing the MCS panel in the operator console, does not have required permissions. The following error message might be seen either in the .HAR collected form the browser and in the mcs-ui-app log file:

2022-03-24 14:46:22,475 ERROR com.ca.uim.mcs.api.controller.CountController:getRestmonProbeList:152 [http-nio-80-exec-4]   - Unexpected error occurred.
com.ca.uim.mcs.api.exception.ForbiddenException: Insufficient permission for operation - the following permissions are required: USM Monitoring Configuration Service

2022-03-24 14:51:02,704 ERROR com.ca.uim.mcs.api.controller.DeviceController:getDevices:100 [http-nio-80-exec-10]   - Unexpected error occurred.
com.ca.uim.mcs.api.exception.ForbiddenException: Insufficient permission for operation - one of the following permissions are required: SELFSERVICE_MONITORING,SELFSERVICE_READONLY

Resolution

Verify, if the ACL associated with your user, does have the required permissions.

1. Open Infrastructure Manager

2. Click on the "Security" tab, and select "Manage Access Control List

3. Click on the desired ACL (probably "Administrator")

4. Verify if the permissions highlighted on the screenshot below are available and checked: 

5. If one of the permission is missing, apply a workaround from this article: 

Missing the Monitoring Configuration Services (MCS) - Monitoring tab in UMP
https://knowledge.broadcom.com/external/article?articleId=44255

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