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Analyzing U00003201 Logon error: System not fully available

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Article ID: 241496

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

While troubleshooting issues with the Automation Engine or AWI, the following message may appear in the WP logs which can be concerning:

U00003201 Logon error: System not fully available. Contact your administrator.

What does this message mean and what's the best way to troubleshoot it?

Environment

Version: 21.0

Component: AutomationEngine

Resolution

This message is stating that not all processes that should be running are running at a specific time.  These will usually include JCP, REST, and JWP processes.  There will be another message close by in the logs that states how many of each process is running:

20220505/144121.626 - U00003236 WP: 2 DWP: 3 NSP: 0 CP: 4 JWP: 2 JCP: 2 REST: 0
20220505/144121.626 - U00003201 Logon error: System not fully available. Contact your administrator.

Each of the parts of the 3236 code are the processes:
WP: 2  - This is showing how many regular Work Processes are running (including the PWP)
DWP: 3 - This is showing how many Dialog Work Processes are running
CP: 4 - this is how many "regular" Communication Processes are running
JWP: 2 - this is how many Java Work Processes are running
JCP: 2 - this is how many Java Communication Processes are running
REST: 0 - this is how many REST processes are running

If no REST or JWP processes are available at login, an access denied error will appear.  If no JCP is available, an error will appear as well.

If one of these is set to 0 and it's unexpected, the next step will be to go look at the log file for that component.