Clarity page showing broken elements after an upgrade

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After an upgrade, some Clarity elements (e.g.: images, portlets...) appear to be broken or not load correctly, like overlaying characters.

Environment

Release : 16.0.1

Component : Clarity Studio

Cause

It may be possible that there are cached elements from the previous version.

Resolution

Flush Clarity server cache (first) and then, clear the browser caches.

How to clear browser caches:

Please note that some browsers may allow clearing the caches for a certain time period. In this case, it is always recommended to select "All time", "Everything", or equivalent option.

• Chrome: https://support.google.com/accounts/answer/32050
• Edge: https://support.microsoft.com/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
• Firefox: https://support.mozilla.org/kb/how-clear-firefox-cache
• Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac