If you are planning to upgrade Service Virtualization (SV/DevTest), and would like help reviewing your upgrade and back out plans, the Support team has created a questionnaire/form to help you plan and document your upgrade.
All Releases of Service Virtualization
Please complete the attached form with as accurate detail as possible. If the form is missing any important information for your specific environment, please let Support know.
Note: If you plan to upgrade more than one environment, such as Development, QA, or Production, please fill out a separate form for each environment.
Once you have completed the form, open a Severity: Low - 4 Support case, asking support to review the upgrade plan with you. After Support completes the upgrade review, the Support case will be closed. If you experience any issues during your upgrade, please open a new support case, detailing the problem.
If you are planning to upgrade Agile Requirements Designer (ARD) see https://knowledge.broadcom.com/external/article?articleId=239714
If you are planning to upgrade Test Data Manager (TDM) see https://knowledge.broadcom.com/external/article?articleId=239718