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CARA offline agents windows agents not reachable

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Article ID: 238359

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Updated On:

Products

CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

Many windows servers are showing their agent is offline in the CARA dashboard. 

Environment

Release : 6.7

Component : CA RELEASE AUTOMATION AGENT

Resolution

The agent was unreachable because the execution server it reports to was not connecting properly with the management server. To fix this problem we:

  • Cleared caches on the execution server (using the steps from CA Release Automation Clean up and Troubleshooting best practices). 
  • Force the management server to reconnect to the execution server.
    • In the ROC -> Administration -> Agent Management -> Execution Servers -> For the Execution server in question:
      • change activemq port to an invalid value (61611)
      • change activemq port to the valid value (61616)
      • wait for a few seconds for the management server to attempt a reconnect.