How to use clearing cache and restarting services for troubleshooting / resolving general issues.
The following error can occur when trying to perform an action in Clarity:
Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.
All Clarity versions
Delete your cache, history, and other browser data
If the problem persist,s when both steps above are taken, perform a rolling restart of all APP services
If having caching issues in the Advanced Reporting UI, first run the steps in KB: Caching issues in Advanced Reporting
Note: Remove the Saved Clarity page from favorite and then re-add it.