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Dx NetOps - SPC-OCC-10257 the user XXXX has no privileges in OneClick.


Article ID: 237973


Updated On:


DX NetOps


 SPC-OCC-10257 the user XXXX has no privileges in OneClick. Please have a OneClick administrator verify the user's privileges in the OneClick Users tab.


Release : 21.2.x

Component : Spectrum Core / SpectroSERVER


Run the "ps -ef" commands below to confirm if both processes are running:
ps -ef | grep -i mysql
ps -ef | grep -i tomcat


1. Login as spectrum install owner account on the OneClick web server machine 

2. Navigate to the $SPECROOT/tomcat/bin/ directory 

3. Run the following command to stop the Tomcat process: 

Run the following command to start the Tomcat process: 

Restart tomcat services should the issue.

Additional Information

If tomcat restart does not solve issue, try steps from below article.