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Dx NetOps - SPC-OCC-10257 the user XXXX has no privileges in OneClick.

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Article ID: 237973

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Updated On:

Products

DX NetOps

Issue/Introduction

 SPC-OCC-10257 the user XXXX has no privileges in OneClick. Please have a OneClick administrator verify the user's privileges in the OneClick Users tab.

Environment

Release : 21.2.x

Component : Spectrum Core / SpectroSERVER

Resolution

Run the "ps -ef" commands below to confirm if both processes are running:
ps -ef | grep -i mysql
ps -ef | grep -i tomcat

 

1. Login as spectrum install owner account on the OneClick web server machine 

2. Navigate to the $SPECROOT/tomcat/bin/ directory 

3. Run the following command to stop the Tomcat process: 
./stopTomcat.sh 

Run the following command to start the Tomcat process: 
./startTomcat.sh 

Restart tomcat services should the issue.

Additional Information

If tomcat restart does not solve issue, try steps from below article.

https://knowledge.broadcom.com/external/article/136196

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