Dx NetOps - SPC-OCC-10257 the user XXXX has no privileges in OneClick.
Article ID: 237973
Updated On:
Products
Issue/Introduction
SPC-OCC-10257 the user XXXX has no privileges in OneClick. Please have a OneClick administrator verify the user's privileges in the OneClick Users tab.
Environment
Release : 21.2, 22.2
Component : Spectrum Core / SpectroSERVER
Resolution
Run the "ps -ef" commands below to confirm if both processes are running:
ps -ef | grep -i mysql
ps -ef | grep -i tomcat
1. Login as spectrum install owner account on the OneClick web server machine
2. Navigate to the $SPECROOT/tomcat/bin/ directory
3. Run the following command to stop the Tomcat process:
./stopTomcat.sh
4. Rename or delete the $SPECROOT/tomcat/work/ directory
- The removal of the work folder is automated as of 23.3.13
5. Run the following command to start the Tomcat process:
./startTomcat.sh
Restart tomcat services should the issue.
Additional Information
If tomcat restart does not solve issue, try steps from below article.
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