SPC-OCC-10257 fatal error

search cancel

book

calendar_today

CA Spectrum DX NetOps

Some users are getting SPC-OCC-10257 the user XXXX has no privileges when trying to log into Spectrum OneClick

Release : Any

Component : Spectrum Core / SpectroSERVER

This error is somewhat generic. There may be a few possible causes:

1. Check case sensitivity of the login user name

- Spectrum user login is case sensitive.

- "Spectrum" user is not the same as "spectrum" user

2. If duplicate users exist in the database, login will fail

- Review the following KB to clear Duplicate User models:

3. In some cases the error was seen following a Spectrum Upgrade

- Try restarting Tomcat - reference the following KB:

4. Check to see if the user has a "/" character in the name:

5. If the above do not solve the issue, then you can enable login debug and check the Tomcat log:

- go to OneClick admin web page > Administration > Debugging > Web Server Debug (runtime)

- scroll to locate "SSORB Security SP" debug

- enable the debug (click ON, MAX and APPLY")

- reproduce the error and check the catalina/stdout log: <SPECROOT>/tomcat/logs/

thumb_up Yes

thumb_down No