ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

How to control the size of the ALERT.RAW file for the Spectrum to SOI connector

book

Article ID: 237404

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI) CA Spectrum

Issue/Introduction

We are trouble shooting an issue with the Spectrum to SOI integration. Knowledge Article 235608 "questions for troubleshooting Spectrum connector" state to review the \soi\log\debugData\CA_00005_Spectrum-<hostname>_ALERT_RAW.txt file.

However, this file is over 30 GB in size and cannot be analyzed because of the size.

Is there are way to control the size of this file?

Environment

Spectrum to SOI Integration

Resolution

There is no configuration for controlling the size of this file. The recommendation is to stop the SOI connector, remove the file and restart the SOI connector. The file will be rebuilt from scratch.