questions for troubleshooting Spectrum connector

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Management and troubleshooting of Spectrum to SOI connector - How to troubleshoot connector logs on both servers.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

User will need to review the Spectrum connector log files on the connector server in the \soi\log\ folder.

To see alert details, user will need to review \soi\log\debugData\CA_00005_Spectrum-<hostname>_ALERT_RAW.txt