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AIOps - "DX Admin"-email-link not working properly. "The system is currently down."

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Article ID: 237197

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

Symptoms:


- Normally, to log into your On-Premise installation a link similar to this one will be used:

http://apmservices-gateway.dxi.apps.<your-domain>/dxiportal/#/dxiportal/login


- However, when a new user is created the "DX Admin"-email is sent to the user and this email contains a different link:

http://adminui.dxi.apps.<your-domain>/sppclient#/login?cn=<tenant-name>

- If the user clicks this particular link he will get an error message similar to the below one and after clicking "OK" the error message comes back. 

 

 

Cause

This problem is related to defect DE531074

Environment

DX Platform 20.x, 21.x

Resolution

To be fixed in the next on-premise release.

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html

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