VIP Enterprise Gateway console error: Internal Error while trying to process your request

Products

• VIP Service

Issue/Introduction

Error: Internal Error. An error occurred while trying to process your request. 

Cause

Missing or corrupt files on the VIP Enterprise Gateway server. 

Resolution

Run the VIPDiagnostic tool on the VIP Enterprise Gateway Server, then review the vipDiagnostic.log and vipDiagnostic.out files located in the <VIPEG_INSTALL_DIR>/logs/ folder. The specific missing file, folder, or configuration causing the error should be seen and provide clues on how best to resolve the issue.

If the error began after importing settings from another VIP EG, remove the current LDAP sync settings by following the steps in this KB article: Remove or Disable the LDAP Sync Configuration from the Symantec VIP Enterprise Gateway