What happens when a Symantec DLP license component expires

Products

• Data Loss Prevention Enterprise Suite

Issue/Introduction

A Symantec DLP license file is about to expire or already has expired.

Environment

Release : 16.1 and newer

Resolution

As of Symantec DLP 16.1 and newer, when a license file expires the related component will cease to function.  I.e., if the endpoint prevent license expires, then the endpoint agent software will stop generating incidents, monitoring, blocking, etc.,  and the Enforce Server will no longer show the endpoint incident snapshots, nor the configuration options for endpoint agents.  Along with that, no new agent packages can be created and any existing agent package used to deploy new agents will not function. 

Similar rules will apply to Network Prevent for Web, or Network Prevent for E-mail Detection Servers. When the licenses expire the mail flow will not be interrupted until the detection server service is restarted, at that time the server will cease to start therefore it will no longer accept inbound emails.

 

Additional Information

Please note:

By default there is a 24 hour grace period on the licenses.