This article describes the entitlements associated with Maintenance for Symantec Data Loss Prevention (on-premises), and the resources available when you renew your Maintenance.
Symantec Data Loss Prevention can be deployed on-premises, in a hybrid cloud or as a fully managed service (through a Symantec DLP Specialized Partner). This article concerns on-premises deployment only.
On-premises software (often abbreviated as on-prem software, and also called “on-premise” software) describes a software delivery model where the software product is installed and operated on the computer infrastructure that is entirely located at the premises of the organization using the software.
Off-premises software is commonly referred to as “software as a service” or “cloud computing”.
Symantec DLP software is licensed per Managed Device or Managed User. Symantec DLP software for on-premises deployment can be purchased according to the following license models:
Symantec DLP products that are perpetually licensed are sold as a standalone perpetual software license for the software product, with the option of a standalone Maintenance entitlement for a finite term (usually one to three years).
Renewal: Your entitlement to access Maintenance benefits expires at the end of the Maintenance term. Prior to the expiry date, Maintenance must be renewed for continued access to benefits that sustain and maximize the original data protection investment, including access to the latest product versions, critical updates and technical support. To remain compliant, the Maintenance quantity being renewed must equal the aggregate software license quantity.
A Symantec DLP on-premises subscription entitles you to use the DLP software product and access Maintenance benefits for a specified quantity based on the Use Level that is stated in the End User License Agreement (EULA), and for a specified term. The subscription term may be 12, 24 or 36 months.
For the duration of the subscription term, a DLP on-premise subscription provides access to:
Renewal: Your entitlement to use the software product and access Maintenance benefits expires after the subscription term. To ensure continued access to the software product and to Maintenance benefits, you must renew your subscription prior to the end of the subscription term.
You are responsible for managing your Symantec DLP software licenses and corresponding Maintenance entitlements on an ongoing basis as follows:
Perpetual: Maintenance for perpetually licensed Symantec DLP is purchased and renewed on a per license basis. To ensure full and continued access to your Maintenance benefits, the Maintenance quantity must always match the aggregate quantity of your software licenses (original purchased quantity plus any additional software licenses for the same product purchased subsequently). Deployment levels can be verified using the DLP Administrative Console.
Subscription: Where Symantec DLP is licensed by subscription, your rights to use the software and access to Maintenance, end on the subscription term end-date.
To avail of Maintenance benefits for software licenses not under Maintenance would be considered a breach of Symantec’s End User License Agreement. You are also reminded that use of a perpetually licensed Symantec DLP product above the specified quantity would be considered over-deployment and a breach of your license grant.
Visit Licensing Information to learn about licensing basics, license compliance and find resources to assist you. For assistance with all your non-technical licensing queries, contact Customer Support.
Symantec Data Loss Prevention is a content-aware information protection solution that discovers, monitors and protects confidential data wherever it is stored and used across cloud and on-premises environments. Symantec DLP protects organizations against data breaches with industry-leading data loss prevention technology that:
In today’s highly mobile and cloud-centric world, where your sensitive data is at its most vulnerable, keeping up with emerging technologies is a necessity. Maintenance provides your DLP product with continuous access to the latest updates so you can stay ahead of ever-evolving digital threats arising from the rapid adoption of cloud applications and social media. It also enables adherence to the shifting business realities presented by new data protection challenges and associated regulatory compliance requirements.
Your Maintenance entitlement provides: critical product updates that extend coverage for new data loss channels; template updates so that your regulated data can stay in line with new regulatory, industry and geographical requirements; and Symantec technical expertise 24/7/365 for the times you need it most.
Designed to safeguard and maximize your data loss protection investment, current Maintenance entitles you to a wide range of benefits for the duration of your Maintenance term:
Running the latest DLP version is critical for ongoing data protection and is available at no extra cost. As a world-leading data loss prevention vendor, Symantec invests hugely in R&D resulting in significant product innovations and architecture enhancements. New versions are typically released every 6 to 12 months, providing ongoing supportability and improved features, functionality, performance and control including:
Critical software updates, enhancements, bug fixes and patches that enable your product to work optimally with improved stability, and adapt to technology and operating system changes via regular Maintenance Pack and Minor Releases. The more up-to-date DLP is, the better it will function, evolve and adapt.
Of utmost importance are DLP’s frequent Minor Releases that offer:
Technical assistance is fundamental to the successful deployment and operation of your DLP product. Symantec’s skilled Technical Support Engineers are available around the clock, every day of the year to help with your technical questions and resolve product issues.
On-time renewal of Maintenance is essential to safeguard the value of your Symantec DLP software investment.
Symantec primarily works with its partners to notify customers about upcoming renewals. In addition, we have the following methods of alerting you that your Maintenance is about to expire:
Tip: Your Maintenance start and end dates are indicated on the Symantec License Certificate for your product.
If you fail to renew Maintenance for your DLP product, you will no longer be able to access the benefits of Maintenance previously outlined.
Critically, you won’t be entitled to important product updates that keep your product current and performing optimally. Without expanded coverage for new data loss channels and platforms, you risk having blind spots in your organization that could potentially allow data leakage and data breaches. Additionally, you won’t have access to any new templates or policy updates that reflect the latest compliance and regulatory requirements.
Symantec DLP is designed to protect regulated data as well as your high-value Intellectual Property. Today’s world is becoming increasingly regulated and you are more obliged than ever to keep your customer and company information safe. To adhere to ongoing compliance with global data protection and privacy requirements, and avoid penalties for non-compliance, you should make sure you are availing of the latest DLP features and functionality by always running the latest version. Without current Maintenance, you will be required to repurchase your software license at a higher cost to establish your right to the latest version.
Finally, you will be denied access to technical support and you will no longer be able to log technical support cases online via MySymantec.
To maintain the ongoing protection of your Intellectual Property and customer data, continued regulatory compliance and to avoid data breaches, resultant fines and reputational damage, you simply cannot afford to let Maintenance for your DLP product expire.
 Maintenance is considered “current” when both term (start and end dates of the Maintenance term) and quantity (Maintenance quantity should match software license entitlement quantity of the product being supported) criteria are met. Customers with expired Maintenance lose their entitlements to Maintenance benefits.