NetOps Portal install fails with No such file or directory error
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NetOps Portal install fails with No such file or directory error

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Article ID: 232210

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Updated On: 11-01-2023

Products

CA Performance Management Network Observability

Issue/Introduction

I am upgrading our production environment and ran into the following errors.

===============================================================================
Installing...
-------------

 [==================|==================|==================|==================]
 [------------------|------------------|------------------|--------Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)

Stack Trace:
java.lang.UnsatisfiedLinkError: /tmp/install.dir.6467/Linux/resource/jre/lib/amd64/libawt_xawt.so: libXext.so.6: cannot open shared object file: No such file or directory
        at java.lang.ClassLoader$NativeLibrary.load(Native Method)
        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1934)
        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1817)
        at java.lang.Runtime.load0(Runtime.java:810)
        at java.lang.System.load(System.java:1088)
        at java.lang.ClassLoader$NativeLibrary.load(Native Method)
        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1934)
        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1838)
        at java.lang.Runtime.loadLibrary0(Runtime.java:871)
        at java.lang.System.loadLibrary(System.java:1124)
        at java.awt.Toolkit$3.run(Toolkit.java:1636)
        at java.awt.Toolkit$3.run(Toolkit.java:1634)
        at java.security.AccessController.doPrivileged(Native Method)
        at java.awt.Toolkit.loadLibraries(Toolkit.java:1633)
        at java.awt.Toolkit.<clinit>(Toolkit.java:1670)
        at java.awt.Component.<clinit>(Component.java:593)
        at com.zerog.ia.installer.actions.InstallUninstaller.bw(Unknown Source)
        at com.zerog.ia.installer.actions.InstallUninstaller.installSelf(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
        at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
        at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
        at com.zerog.ia.installer.Installer.install(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)
        at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
        at com.zerog.ia.installer.Main.main(Unknown Source)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:498)
        at com.zerog.lax.LAX.launch(Unknown Source)
        at com.zerog.lax.LAX.main(Unknown Source)
This Application has Unexpectedly Quit: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)

DX NetOps Performance Management PC Portal web UI host upgrade is failing.

Environment

All supported DX NetOps Performance Management releases

Cause

Operating System packages are broken due to missing files.

Resolution

The files missing are for packages expected on a standard Operating System (OS) implementation for a supported OS.

These errors are not for packages we'd see listed on the documentation for required packages. That page lists packages the NetOps software requires, but aren't required by the OS in use.

To fix this as the root user on the system take these steps to find the correct package to get the missing file and install it.

  1. What package provides the file sought? Run this after removing the .so.6 part of the file name.
    1. yum search libXext
      • Sample output. Your output may vary.

        [root@PC_Portal_Host~]# yum search libXext
        Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-manager
        This system is not registered with an entitlement server. You can use subscription-manager to register.
        Repodata is over 2 weeks old. Install yum-cron? Or run: yum makecache fast
        ============================================================================================= N/S matched: libXext =============================================================================================
        libXext.i686 : X.Org X11 libXext runtime library
        libXext.x86_64 : X.Org X11 libXext runtime library
        libXext-devel.i686 : X.Org X11 libXext development package
        libXext-devel.x86_64 : X.Org X11 libXext development package

    2. Select the package appropriate to your system. In most environments the libXext.x86_64 package is needed.
    3. Install the package using the following command.
      1. Basic syntax:
        • yum install <packageName>
      2. Sample command:
        • yum install <packageName>
    4. Run the PC Portal install again.

NOTE: There may be multiple files missing for multiple different packages. Repeat this process each time until all are resolved as needed.

Additional Information

Did the above not resolve the problem after ensuring the correct packages are installed? If you're using X11 Forwarding you may need to run 'unset DISPLAY' and then re-run the Portal installation.

See the KB Article Error message when installing/upgrading Data Aggregator in DX Netops Performance Management.

 
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