can't upgrade the "Portal Integration" module at Gateway - NewOrUpdate" errorType="UniqueKeyConflict" srcId

Products

• CA API Gateway

Issue/Introduction

Trying to Upgrade Portal Integration between Gw 10.x and Portal 5.0.2. Following the below article for it.

 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-api-management/api-developer-portal/5-0/install-configure-and-upgrade/install-portal-on-docker-swarm/upgrade-portal-database-to-mysql-8.html

 

When we try to upgrade the portal Integration module, we are getting the below error in step 4.

 <l7:Mapping action="NewOrUpdate" actionTaken="CreatedNew" srcId="2fb8aaa0b64c671b2d0d5a63aa00eace" targetId="2fb8aaa0b64c671b2d0d5a63aa00eace" targetUri="/1.0/policies/2fb8aaa0b64c671b2d0d5a63aa00eace" type="POLICY"/>
            <l7:Mapping action="NewOrUpdate" errorType="UniqueKeyConflict" srcId="2fb8aaa0b64c671b2d0d5a63aa00fb48" type="POLICY">
                <l7:Properties>

Steps were followed from below document.

 

https://knowledge.broadcom.com/external/article/201757/upgrade-portal-integration-bundle-operat.html

 

Environment

Release : 10.0

Component : API GATEWAY

Resolution

1. From Postman ,using Restman API list example :
https://<GatewayHostName.domainName>:8443/restman/1.0/policies/2fb8aaa0b64c671b2d0d5a63aa00fb48

and using the srcId = 2fb8aaa0b64c671b2d0d5a63aa00fb48 , showed on the Error message we identified the Fragment:
<l7:Name>API Plan Entity Counts Fragment</l7:Name>
    <l7:Id>2fb8aaa0b64c671b2d0d5a63aa00fb48</l7:Id>

2. deleted both the policies from Policy Manager
   “Portal Sync API Plan” (The one we created via GMU)
   “API Plan Entity Counts Fragment” (The one we identified using Restman API)
 
3. After deleting both the policies. We upgraded the portal Integration on QA environment. It worked successfully.