Will Symantec VIP Service be interrupted when the Service End Date lapses?

Products

• VIP Service

Issue/Introduction

The Service End Date is located in the Account tab of the VIP Manager.

Cause

Expired VIP accounts is at risk of losing the VIP Service beyond the Service End Date.

Resolution

An expired account will go to an 'Inactive' state after 30 days. After 30 days, an account is at risk for permanent deletion.

To avoid any service disruptions, organizations with a VIP account near or past the Service End Date should contact their authorized Broadcom reseller or Account Manager to request a temporary extension while the renewal is in progress.

Visit Broadcom for more information, or contact Broadcom's Symantec Enterprise Division to find a VIP software partner.

Additional Information

Symantec VIP License Subscription (Service End Date) Account Expired Error Help Guide (KB256976)