Symantec VIP License Subscription (Service End Date) Account Expired Error Help Guide

Products

• VIP Service

Issue/Introduction

If the account is nearing the service-end-date: The VIP Manager portal will display an alert when the Service End Date is within 30 days of lapsing: "Alert: Your subscription will expire in x days and service will be terminated.
Please contact your VIP account representative to renew."

If the account expires: An alert banner indicates the account is expired: "Alert: Your subscription has expired"

If the account expires and is deactivated: An alert "Your VIP Account is Inactive. You are attempting to access a VIP account that has been suspended. If you have any questions about the status of this VIP account, contact your Symantec representative." is displayed:

Resolution

Immediately contact your Broadcom partner, distributor, or account manager to begin the renewal process. 

To reactivate a VIP account: Contact Broadcom VIP support to raise a high priority case. The assigned engineer can temporarily reactivate the account and will request the renewal quote, PO or order number. 

Note: VIP 'test' tenants won't automatically deactivate when expired. Contact Broadcom VIP support to align the services-end-date with your VIP production tenant once the renewal is completed.

Additional Information

• VIP accounts become inactive when they expire. To prevent deactivation, initiate a renewal several days prior to the VIP account Service End Date. 
• If a renewal won't be completed by the expiration date, request a temporary extension through contact your Broadcom partner, distributor, or account manager.
• Specify your existing VIP JHash on your renewal order to prevent it from being processed as a NEW order and a new VIP tenant being created.
• The renewal date shown in your Broadcom support portal may take a few days to update in your VIP Manager tenant.

Deactivated VIP accounts and account data are at risk of permanent removal from the VIP Cloud.