PGP Whole Disk Recovery Tokens may be missing from the PGP server after updating to version 10.5 MP2

Products

• File Share Encryption
• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• Endpoint Encryption
• Gateway Email Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

When someone forgets the password for Drive Encryption, you can go to the PGP server and display the Whole Disk Recovery Token to boot the system.

When going to find the WDRT for a particular device, it may be grayed out.  This is a condition that could occur after upgrading to version 10.5 MP2.

Environment

PGP Server 10.5 MP2

Resolution

This condition will resolve itself as soon as the PGP clients update policy and check in with the PGP server. 

If there are systems that have not checked in to the server, and the WDRT is grayed out, please contact Symantec Encryption Support for further assistance.

Additional Information

EPG-25403