Report a malware review request on Cloudsoc

Products

• CASB Security Advanced
• CASB Advanced Threat Protection
• CASB Gateway Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Standard
• CASB Securlet SAAS

Issue/Introduction

This article goes through the steps to follow to request: 

• a malware scan review either for the False Positives or False Negatives. 
• a categorization review on a URL or a domain 

Environment

Threat Protection is enabled on the Cloudsoc tenant and at least one of the scan services is enabled (Malware and/or Advanced Threat Protection)

Resolution

1-To file a request to review a malware scan results on the contents (false positive, false negative ..etc):

Use this URL to file the request : https://symsubmit.symantec.com/  for more information, please visit the following KB article: Submit suspicious files to Symantec Security Response

 

2-To file a request to review a malicious URL result:

Malicious URL: https://sitereview.symantec.com/# , for more information please visit this the following KB article: WebPulse Site Review Request Process