Grid Scan failing wirth CreateFile error: Access is denied.

Products

• Data Loss Prevention
• Data Loss Prevention Network Discover

Issue/Introduction

When running the Network Discover file system grid scans they continuously fail with "CreateFile error: Access is denied"

File: NetworkDiscover\logs\debug\FileReader0.log
Date: 14.09.2021 17:06:04
Class: com.vontu.filesystemcrawler.file.DiscoverNativeFile
Method: handleError
Level: WARNING
Message:  Native informations of file 'q:\FTP Record\PATH\filename.nmf' couldn't be retrieved: CreateFile error: Access is denied.

Environment

Release: 15.x
Component: Data Loss Prevention Network Discover

Cause

Improper privileges to protect user or not enough Global scan credentials configured in the Default User section of the Scanned Content tab

Resolution

Added privileges for the user-specified on the protect tab or extend Global scan credentials configured in the Default User section of the Scanned Content tab.

See the following for more detail:

Configuring scans of file systems
Configuring Network Protect for file shares
Priority of write-access credentials for file shares
Network Discover file system scan getting access denied