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Grid Scan failing wirth CreateFile error: Access is denied.

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Article ID: 225710

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Network Discover

Issue/Introduction

When running the Network Discover file system grid scans they continuously fail with "CreateFile error: Access is denied"

File: NetworkDiscover\logs\debug\FileReader0.log
Date: 14.09.2021 17:06:04
Class: com.vontu.filesystemcrawler.file.DiscoverNativeFile
Method: handleError
Level: WARNING
Message:  Native informations of file 'q:\FTP Record\PATH\filename.nmf' couldn't be retrieved: CreateFile error: Access is denied.

Cause

Improper privileges to protect user or not enough Global scan credentials configured in the Default User section of the Scanned Content tab

Environment

Release: 15.x
Component: Data Loss Prevention Network Discover

Resolution

Added privileges for the user-specified on the protect tab or extend Global scan credentials configured in the Default User section of the Scanned Content tab.

See the following for more detail:

Configuring scans of file systems
Configuring Network Protect for file shares
Priority of write-access credentials for file shares
Network Discover file system scan getting access denied