Network Discover file system scan showing access denied

Products

• Data Loss Prevention Network Discover
• Data Loss Prevention
• Data Loss Prevention Endpoint Prevent

Issue/Introduction

When running the Network Discover file system scans they continuously fail with access denied. 

ItemState: FAILED_ITEM
ItemURL: //<server>/D$
Bytes: 0
Message: Access is denied.
Extra1: 

Note: See the Filereader log for specific user information

 

Cause

This is likely caused due to improper privileges to protect user.

From DLP 15.x the protect user is also validated before a scan starts. In prior versions on the scan user were the only credentials validated before the scan starts.

See the following for more detail:

Configuring scans of file systems

Priority of write-access credentials for file shares

Resolution

Added privileges for the user specified on the protect tab.