UIM - CABI invalid credentials supplied: could not login to CA Business Intelligence
Article ID: 225134
Updated On:
Products
Issue/Introduction
When trying to access CABI with a UIM user (example: administrator) you may get this error, even if the organization (UIM) is correct and the password is also correct.
This happens for all UIM users
Environment
Release : 20.4 and 23.4
Component : UIM - CABI 7.5 and above
Cause
The reason why login is not possible is because of a known issue with CABI-UIM user synch where the password for the uim user is not stored correctly at CABI.
Resolution
To be able to login to CABI with a UIM user follow these steps:
1. Loginto <cabi_server>/cabijs using
superuser
2. Go to Manage > Users > Select the user (eg. administrator)
3. Click Edit
4. Enter the exact same password stored for the UIM user and save.
*Apply these steps to all users affected.
After this, it will be possible to login to CABI with a specific UIM user.
Engineering is aware of this issue will be addressed in a future release of CABI (As of CABI 23.4)
Additional Information
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