Identity Governance shows a blank page when viewing a Jasper report

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Article ID: 223311

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Updated On:

Products

CA Identity Suite CA Identity Governance

Issue/Introduction

After loading the Identity Governance Reports into CA Business Intelligence (CABI) JasperReport Server, the steps below were followed:

1- In the Identity Governance portal, navigate to Reports, View Reports.

2- Select a Universe   --- ConnectedUniverse ---

3- Select a report that you wish to generate and view   --- Users overview ---

However, only a blank page is displayed. (No report parameter options).

Using Wireshark (between IG server and Jasper Report server), there is no evidence of an attempt to establish a connection.

 

Cause

Browser security restricts the page from being loaded

Environment

Release : 14.x

Component : JASPERSOFT REPORTS FOR IDENTITY GOVERNANCE

Resolution

The restriction could be on the network level - ensure no Firewall is blocking the communication between Jasper Report Server and IG.

Another possible cause is a web browser restriction, ensure the web browser trusts the Jasper Report Server host and allows traffic to and from it.