Identity Governance shows a blank page when viewing a Jasper Report

Products

• CA Identity Suite
• CA Identity Governance

Issue/Introduction

After loading the Identity Governance Reports into CA Business Intelligence (CABI) JasperReport Server, the steps below were followed:

1- In the Identity Governance portal, navigate to Reports, View Reports.

2- Select a Universe   --- ConnectedUniverse ---

3- Select a report that you wish to generate and view   --- Users overview ---

However, only a blank page is displayed. (No report parameter options).

Using Wireshark (between IG server and Jasper Report server), there is no evidence of an attempt to establish a connection.

 

Environment

Release : 14.x

Component : JASPERSOFT REPORTS FOR IDENTITY GOVERNANCE

Resolution

There are a number of possible causes for this issue. 

 

1. The restriction could be on the network level - ensure no Firewall is blocking the communication between Jasper Report Server and IG.

2. Another possible cause is a web browser restriction, ensure the web browser trusts the Jasper Report Server host and allows traffic to and from it.

3. Proxy settings in IG. 
Try enabling the flag in settings Home > Administration > Settings >  "reports.proxy.enabled" set to "true".

 

 

See the product documentation for more information.

Integration with JasperReports Server for Reporting

 

 

 

Additional Information

If there are issues viewing the LEGACY Reports in Governance see KB 280149 GovernanceMinder Legacy Reports not loading, showing 'Not Found'