Message Audit Logs do not show Accept From IP information


Article ID: 222647


Updated On:


Messaging Gateway


When viewing Message Audit Log entries in Messaging Gateway (SMG), the connecting / Accept From IP is not displayed in the audit log detail view or the exported CSV file.

Message Audit Log detail view. Logical IP is shown but not connecting IP

Message Audit Log CSV export does not show the "Accept From" IP address


This was a known issue with SMG 10.7.4


This issue has been addressed in SMG 10.7.5

Workaround for older versions

Applying patch 10.7.4-285 will also address the issue.

Steps in applying patch 10.7.4-285 is as follows:

  1. Log into the admin command line via ssh or putty
  2. Run the patch list command to confirm that patch 10.7.4-285 is accessible
    1. smg [10.7.4-13]> patch list
    2. ... sms-appliance-patch.x86_64 10.7.4-285 symrepo_smg_patches​
  3. Install patch 10.7.4-285 by running the patch -p 10.7.4-285 install command
    1. smg [10.7.4-13]> patch -p 10.7.4-285 install​

For information on how install and remove patches, Installing and removing patches for Messaging Gateway