Endpoint Protection clients do not update Virus definitions if Endpoint Protection Manager 14.3 RU1/RU1MP1 is updated using JDB

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Article ID: 222186

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Updated On:

Products

Endpoint Protection

Issue/Introduction

In dark network environment, definitions of Symantec Endpoint Protection Manager (SEPM) 14.3 RU1 / RU1MP1 is updated by Intelligent Updater (IU), i.e. JDB file.

However, Symantec Endpoint Protection (SEP) 14.3 RU1 / RU1MP1 clients do not update Virus definitions from SEPM.

 

SEP client system log:

An update for Virus and Spyware Definitions SDS Win64 failed to install.  Error: Content update general error (0xE0010001), DuResult: General error (32).

Environment

SEPM 14.3 RU1 (14.3.3384.1000) - 14.3 RU1MP1 (14.3.3580.1100)

Resolution

This issue is fixed in Symantec Endpoint Protection Manager 14.3 RU2 (14.3.4615.2000). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software.

Additional Information

ESCRT-6453