VIP Enterprise Gateway error " Unable to list the VIP User Groups. Ensure that the VIP Enterprise Gateway server is connected to VIP Service."

Products

• VIP Service

Issue/Introduction

Error "Unable to list the VIP User Groups. Ensure that the VIP Enterprise Gateway server is connected to VIP Service"

Environment

VIP Enterprise Gateway

Cause

The VIP Enterprise Gateway can not reach out to userservices-auth.vip.symantec.com to fetch the list of VIP user groups.

Resolution

Work with your networking\proxy\firewall team to whitelist userservices-auth.vip.symantec.com.

(see also: Troubleshooting and diagnosing VIP Enterprise Gateway connectivity issues with VIPdiagnostics)