Identity Portal cannot start IM connector - Validation didn't pass

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Article ID: 221847

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Updated On:

Products

CA Identity Portal

Issue/Introduction

Unable to start the Identity Manager connector in Identity Portal, the following error appears

Error: Validation didn't pass, although the following action was ran: Config WS Configuration

Cause

The administrator used for the connector (imadmin) had her password set to expire. Therefore authentication failed.

2021-08-16 11:24:02,103 ERROR [iamframework.webservices] (default task-18) User uid=imadmin,ou=people,ou=im,ou=ca,o=com unauthorized to perform request.Exception class: class com.netegrity.llsdk6.imsapi.exception.FwPasswordAboutToExpire
2021-08-16 11:24:02,118 ERROR [iamframework.webservices] (default task-18) Not Authenticated: [facility=4 severity=3 reason=0 status=6 message=Unrecognized command]

Which corresponds to the following error in IP

2021-08-16 11:24:01,898 INFO  [stdout] (default task-19) [SIGMA APPENDER - FROM WEB] 2021-08-16 11:24:01,897 - INFO org.apache.cxf.interceptor.LoggingOutInterceptor - Outbound Message
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) ---------------------------
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) ID: 3
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) Address: http://caim-srv:80/iam/im/ws/identityEnv/portal/trustwsconfig?encryption=false
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) Http-Method: GET
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) Content-Type: application/json
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) Headers: {Accept=[application/json], Content-Type=[application/json], Configuration-Id=[portal], Authorization=[Basic aW1hZG1pbjpDQUAyMDE3IzE=]}
2021-08-16 11:24:01,899 INFO  [stdout] (default task-19) --------------------------------------
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) [SIGMA APPENDER - FROM WEB] 2021-08-16 11:24:02,134 - INFO org.apache.cxf.interceptor.LoggingInInterceptor - Inbound Message
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) ----------------------------
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) ID: 3
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) Response-Code: 401
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) Encoding: ISO-8859-1
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) Content-Type: application/json
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) Headers: {connection=[close], content-type=[application/json], Date=[Mon, 16 Aug 2021 09:24:02 GMT], Server=[vApp Web Server], Set-Cookie=[JSESSIONID=QGoBP7Rxj0xUQ-5Ao3FnGKgs.iamnode1; path=/iam/im], transfer-encoding=[chunked], X-Frame-Options=[SAMEORIGIN], X-Powered-By=[Undertow/1]}
2021-08-16 11:24:02,134 INFO  [stdout] (default task-19) Payload: {"errorCode":"7","errorLiteral":"NOT_AUTHENTICATED","message":"Not Authenticated"}

Environment

Release : 14.x

Component : Identity Suite

Resolution

Ensuring the user used to connect to Identity Manager has its password set (not about to expire) and is not limited on IM/SiteMinder level.

Additional Information

https://knowledge.broadcom.com/external/article?articleId=204950

https://knowledge.broadcom.com/external/article?articleId=187538