Where can I get a Symantec VIP credential token?

Products

• VIP Service

Issue/Introduction

A VIP credential ID is required where VIP 2-factor authentication is protecting the login.

Environment

VIP Service

Resolution

Instruction for purchasing a hard token or downloading the free VIP Access app for Apple, Android, and Windows can be found here.  The VIP Credential ID will be displayed when the app is first launched, with the VIP security code below it. 

VIP hard tokens have the Symantec logo printed on them. (Some organizations may use a custom logo approved by Symantec.)

To add the VIP credential ID to your account, please contact your organization's helpdesk. (see also: VIP Access token, mobile or desktop credential Q&A troubleshooting help)