Are you unsuccessfully attempting to log in to your application with your VIP credential ID? Try this:
Frequently Asked Questions
Contact your organization's help desk or IT support to help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password.
If you are the VIP Administrator for your organization and need assistance, contact VIP Support: https://support.broadcom.com/security. Have your VIP jurisdiction hash and Site ID ready.
If you don't have access to your VIP token, contact your internal help desk or support team. Mappings between your company ID and your VIP credentials managed by your organization's VIP support team.
For your protection, VIP credentials cannot be copied from one VIP app to another. Each fresh installation of the VIP software will generate a new credential ID. Some organizations may use stricter security measures to generate a new credential ID if your device is compromised. (i.e., operating system copied to a new machine, phone wiped or 'jailbroken', extreme travel patterns, device tampering, etc.).
Only your organization or company help desk can unlock a locked credential.
Test your VIP credential at https://vip.symantec.com/.
Registering a new or existing credential varies for each organization. Your help desk can assist with registering your credential or direct you to a self-registration portal.