As an On Premise customer, planning to upgrade Clarity. What are the best practices in order to have a successful upgrade?
Is there any sample upgrade plan - runbook or playbook that can be used?
Release : Any
This can be used as generic baseline for your upgrade planning/runbook.
It's in Excel format template which allows you to add comments, additional steps that are for your environment only etc.
Our recommendation, if you are planning an upgrade: would be to schedule a meeting with your Account manager and Clarity Support to go over the filled plan before you proceed with the upgrade.
Original post on the Communities here
Important Upgrade Information: