ccSvcHst.exe crashes with exception code 0xc0000005 for module ntdsapi.dll

Products

• Endpoint Protection

Issue/Introduction

You receive a faulting application error with exception code 0xc0000005 for ccSvcHst.exe referencing faulting module ntdsapi.dll.

Faulting application name: ccSvcHst.exe, version: 17.2.6.16, time stamp: 0x5fb40247
Faulting module name: ntdsapi.dll, version: 10.0.19041.546, time stamp: 0x792da06a
Exception code: 0xc0000005
Fault offset: 0x0000602d
Faulting process id: 0x2684
Faulting application start time: 0x01d76e440c3bb48f
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.3385.1000.105\Bin\ccSvcHst.exe
Faulting module path: C:\WINDOWS\system32\ntdsapi.dll

Environment

Symantec Endpoint Protection version between 14.3.3384.1000 and 14.3.3580.1100 (14.3 RU1 MP1)

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3.3580.1100 (14.3 RU1 MP1). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software.

Additional Information

ESCRT-6101, ESCRT-6410