Open for time entry removal issue when using MSP

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

A couple of resources (Team members) on one project keep having open for time entry removed on the Team/Staff tab unexpectedly The issue happens any time you

1. Open the project in Microsoft Project (MSP)
2. Makes a change
3. Saves the project back to Clarity.
4. View the Open for Time Entry value for the Team member in Clarity

Expected Results: The resource's Open for Time Entry value on the project should be checked (set to Yes)

Actual Results: Open for time entry is unchecked (changed to No)

What could be the cause of this issue error with a resource being closed for time entry?

Environment

Release : All

Cause

This appears to be due to some type of project workstation corruption and / or access rights issue

Resolution

Remove the project from the workstation using the steps at :MSP: Troubleshooting for one project on one Machine

This has been seen when a project has a sub project. If your project has any subprojects, be sure to remove those from the workstation as well using the steps in the KB above as well. 

Additional Information

If you then run into a MSP Save Failed error, see MSP Error "Save Failed" if project has subproject