The purpose of this article is to outline the steps end-customers are required to take who have purchased Broadcom Products & Services through a Certified Broadcom Support Partner and are required to contact them directly for their support needs.
IMPORTANT: These instructions are only relevant in the following circumstances:
All other partner supported end-customers should follow the standard support workflow they do today.
Effective June 21, 2021, Broadcom will be implementing a single-sign-on feature allowing you to raise support cases for both Broadcom supported and Partner supported Products & Services directly through the Broadcom Support Portal.
Follow these instructions on how to create a Broadcom Support Portal Profile and raise support cases through this new workflow.
IMPORTANT - For end-customers who have previously created a Partner Wolken Profile, there is no longer a need to maintain that profile and create cases by logging in directly to your Partner Case Management Portal. All cases going forward should be initiated through the Broadcom Support Portal as outlined below.
Create a Broadcom Support Portal Profile (Note: if you already have a Broadcom Support Portal Profile skip steps 1 & 2)
Once you have an upgraded Broadcom Support Portal Profile, follow these steps to open a support case through the new workflow.
IMPORTANT - Please allow up to 1hr after the creation of your Broadcom Support Portal Profile before accessing the Case Management Portal.