Reset Password for Administrators on Symantec Encryption Management Server (PGP Server)
Article ID: 216163
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Issue/Introduction
Symantec Encryption Management Server (PGP Server) has Server Roles to be able to perform all the administrative tasks required to manage the PGP Encryption solutions. One of the roles is the ability to reset passwords. Not all Administrators on the PGP server have the ability to reset a password. This article shows you how to reset a password on the PGP server.
Resolution
In order to reset the password for other users, your Admin account must first have the "Superuser" role. The Superuser role has the ability to manage everything related to the server, and only Superuser has the ability to manage other Administrator accounts:
First, to reset the password, navigate to the System, Administrators page:
In this scenario, we will reset the policy for the administrator, "Bobby". Note: Usernames for the PGP Server administrators are case sensitive.
Now click on Bobby and the Administrator Settings page will come up:
Now click the "Reset Passphrase..." button. The following screen will appear where you can enter the new passphrase for Bobby:
Once you've put the new passphrase in, click Save and then have the administrator login.
As mentioned above, if you notice an Administrator has an uppercase character, make sure they know this is the case as the login is case-sensitive.
Bobby must capitalize B for the login to then be successful for the new password that was set.
If you are unable to login with your Super User administrator account on SEMS, please reach out to Symantec Encryption Support and we'll be happy to assist you.
Additional Information
ISFR-1795, EPG-23755
ISFR-2458
171744 - Symantec Encryption Management Server Administrator Password Complexity
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