Change/Update Contact details for Broadcom Profile

Products

• Support Portal

Issue/Introduction

How to change your Name, Address and contact number in the Broadcom profile so the Technical engineer/Non-Technical Rep can contact you for your cases.

Note: This option is only applicable to Upgraded/Enterprise users with Support/Site id access. Basic Users can update the contact Number using Upgrade option on the Portal.

Resolution

Please follow the below instructions:

1. Log in to Broadcom Support portal at https://support.broadcom.com/
2. Click on the drop-down next to your name on top right-hand corner and go to 'My Profile'
   
   
   
3. Click on ‘Edit’ to update your address and phone number
   
   
   
4. Enter Valid address & phone number to be contacted by an engineer and save
   
   
   

Note: 

• Once the Contact number is updated it will reflect in your profile as well as on your Cases in Case Management.
• For Company Name change in your support portal profile, please create a case using the customer care webform.
• For Email address change in your support portal profile, we encourage you to create a new account with your new email address.

Additional Information

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.