Connecting to Cases Management from the Support portal based on business division selection the screen freezes on unable to access case management system or “Authenticating user” after login
As per your organization’s cybersecurity policies, the APIs have been blocked in your office network (when you are connected to the office Wifi, LAN or VPN).
How you can identify this issue:
When you click on the Cases Management from the Support portal based on business division selection, the screen won’t allow you to view your cases instead it keeps loading with the message “Authenticating user”
Steps to be taken to overcome this and successfully log in to your case management system: