Email notifications not being sent out for Action Items

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Article ID: 208563

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

We have configured a Mail server in properties.xml and all emails which are sent via gel:mail tag do get sent but email notifications from Action Items do not get sent out.

For example: "Added to Project" Action Items or Notifications are not sent. 

All instruction as per this knowledgebase article have been followed - Action Items Notifications Missing for User

Any ideas on what could be the problem?

 

 

Cause

The 'alwaysUseDefaultSenderAddress = "true" ' was not set in the properties.xml file.

Environment

Release : 15.9

Resolution

Issue resolved by setting the 'alwaysUseDefaultSenderAddress = "true" ' in the mailserver section of the properties.xml file.