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Email notifications not being sent out for Action Items
Article ID: 208563
Updated On:
Products
Clarity PPM On Premise
Issue/Introduction
We have configured a Mail server in properties.xml and all emails which are sent via gel:mail tag do get sent but email notifications from Action Items do not get sent out.
For example: "Added to Project" Action Items or Notifications are not sent.
All instruction as per this knowledgebase article have been followed - Action Items Notifications Missing for User
Any ideas on what could be the problem?
Cause
The 'alwaysUseDefaultSenderAddress = "true" ' was not set in the properties.xml file.
Environment
Release : 15.9
Resolution
Issue resolved by setting the 'alwaysUseDefaultSenderAddress = "true" ' in the mailserver section of the properties.xml file.
Feedback
Yes
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