Email notifications not being sent out for Action Items

Products

• Clarity PPM On Premise

Issue/Introduction

Configured a Mail server in properties.xml and all emails which are sent via gel:mail tag do get sent but email notifications from Action Items do not get sent out.

For example: "Added to Project" Action Items or Notifications are not sent. 

All instruction as per this knowledgebase article have been followed - Action Items Notifications Missing for User

Any ideas on what could be the problem?

 

 

Environment

Any Supported release

Cause

'alwaysUseDefaultSenderAddress = "true" ' not set in the properties.xml file.

Resolution

Set the 'alwaysUseDefaultSenderAddress = "true" ' in the mailserver section of the properties.xml file.