CA SDM can't create new CI: Error in MDB Registration: (Cora not initialized yet!)

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Article ID: 208547

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

While trying to create new CI we get the error "AHD05519:Error in MDB Registration: (Cora not initialized yet!)"

Environment

CA Service Desk Manager 17.x

Resolution

Creating new CI/Editing existing CI  fails with error "AHD05519:Error in MDB Registration: (Cora not initialized yet!)"

Logs have entry as:

SERVERNAME    mdb_registration_    9992 ERROR        mdb_registration.c     935 Unable to initial CORA API. RC: 470200
SERVERNAME    mdb_registration_    9992 ERROR        mdb_registration.c     937 CORA Error Message:Cora not initialized yet!
SERVERNAME    mdb_registration_    9992 ERROR        mdbreg.c               160 ca_reg_init failed (Cora not initialized yet!)
SERVERNAME    web:local            5600 ERROR        freeaccess.spl       25936  update checkin of nr:56XXX failed: AHD05519:Error in MDB Registration: (Cora not initialized yet!)

Issue can be because of multiple reasons:

-> 1. Being MDB database disconnection, were restarting the services will fix the issue.
below doc is FYR:
https://knowledge.broadcom.com/external/article?articleId=97889

-> 2. Anti Virus blockage will also cause this issue. Were SDM will work fine but only CORA fails.
Disabling Antivirus will fix the issue or make sure the required port are not blocked.

Additional Information

CA SDM Supported Port ranges:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/installing/installation-prerequisites/supported-ports-and-port-ranges.html