CA SDM can't create new CI: Error in MDB Registration: (Cora not initialized yet!)

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

While trying to create new CI we get the error "AHD05519:Error in MDB Registration: (Cora not initialized yet!)"

Environment

CA Service Desk Manager 17.x

Resolution

Creating new CI/Editing existing CI  fails with error "AHD05519:Error in MDB Registration: (Cora not initialized yet!)"

Logs have entries as:

mdb_registration_    9992 ERROR        mdb_registration.c     935 Unable to initial CORA API. RC: 470200
mdb_registration_    9992 ERROR        mdb_registration.c     937 CORA Error Message:Cora not initialized yet!
mdb_registration_    9992 ERROR        mdbreg.c               160 ca_reg_init failed (Cora not initialized yet!)
web:local            5600 ERROR        freeaccess.spl       25936  update checkin of nr:56XXX failed: AHD05519:Error in MDB Registration: (Cora not initialized yet!)

The issue can be because of multiple reasons:

-> 1. Being MDB database disconnection, restarting the services will fix the issue.
below doc is FYR:

Error when creating CI

-> 2. Anti Virus blockage will also cause this issue. SDM will work fine but only CORA fails.
Disabling Antivirus will fix the issue or make sure the required ports are not blocked.

Additional Information

CA SDM Supported Port ranges