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CA PIM: checkout for AC for PUPM endpoint failed

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Article ID: 207932

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Updated On:

Products

CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

Checkout for AC for PUPM endpoint failed due to a problem on resetting account password.
Following errors appears in server.log:
 
2021-02-02 09:26:00,481 WARN  [com.ca.ppm.connectivity.util.SendJCSMsgToTibcoQueue] cannot get endpoint administrator password. no administrator account found.
2021-02-02 09:27:00,514 WARN  [com.ca.ppm.connectivity.util.SendJCSMsgToTibcoQueue] timeout reached for msg: null
2021-02-02 09:27:00,514 ERROR [com.ca.ppm.util.endpointpasswordservices.EndpointPasswordServicesUtil] adjustChangePasswordErrorMessage case:
2021-02-02 09:27:00,514 ERROR [com.ca.ppm.util.endpointpasswordservices.EndpointPasswordServicesUtil] No result until timeout reached.
2021-02-02 09:27:00,514 ERROR [STDERR] java.lang.Exception: Failed to change account password, please try again.
 

Environment

Release : 14.0
Component : CA ControlMinder

Resolution

There are large number of pending messages in ac_endpoint_to_server queue in ActiveMQ. Purging it from ActiveMQ WebUI resolved the problem.

Additional Information

Please also see following KB for operating ActiveMQ WebUI: