CA PIM: checkout for AC for PUPM endpoint failed
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CA PIM: checkout for AC for PUPM endpoint failed


Article ID: 207932


Updated On:


CA Privileged Identity Management Endpoint (PIM)


Checkout for AC for PUPM endpoint failed due to a problem on resetting account password.
Following errors appears in server.log:
2021-02-02 09:26:00,481 WARN  [] cannot get endpoint administrator password. no administrator account found.
2021-02-02 09:27:00,514 WARN  [] timeout reached for msg: null
2021-02-02 09:27:00,514 ERROR [] adjustChangePasswordErrorMessage case:
2021-02-02 09:27:00,514 ERROR [] No result until timeout reached.
2021-02-02 09:27:00,514 ERROR [STDERR] java.lang.Exception: Failed to change account password, please try again.


Release : 14.0
Component : CA ControlMinder


There are large number of pending messages in ac_endpoint_to_server queue in ActiveMQ. Purging it from ActiveMQ WebUI resolved the problem.

Additional Information

Please also see following KB for operating ActiveMQ WebUI: