Encryption Management Server allows administrators to create custom Web Email Protection Templates. There are three types of customization:
The problem with the Simple template is that your logo may clash with the default background. For example, this is the default logo. It has a black background:
If you upload a logo with a white background, the result will be like this (note that in releases below 10.5 the Symantec logo does not include the text "A Division of Broadcom"):
Symantec Encryption Management Server 10.5 and above.
If you choose to use a Simple template, please ensure that the logo image that you upload has a black background.
If you do not wish to change the background of your corporate logo, you can use an Advanced template.
To use an Advanced template, do the following from the administration console:
If you unzip WebMessengerImages.zip you will find that the image files are all in the folder WebMessengerImages\images. The files that you need to change in order to use a logo that does not have a black background are:
The file 1611156879723__WebMessengerImages.zip is attached to this article. It contains the above file names but all of them are plain white. If you replace the original files with the ones in the attached zip file and then add your logo to header_logo.gif, you can remove the header background and Symantec logo. Alternatively, you can achieve the same result without changing image files by following the steps in article 238575. You will see a result like this:
If you keep the original header_pgp_logo.gif file you will see a result like this:
To update an existing Advanced template with new images, do the following:
If you wish to do the "Complete Customization, special care should be taken as this requires Web Development expertise as it deals with modifying HTML files.
The option for the server looks like the following screenshot:
When working with the templates, keep in mind that there are html parameters that **must not** be left out or modified. What can typically be modified is the text that shows up for External Users. This may require modifying multiple files. For each upgrade, this may need to be done again because new html code may be included in some of the customization files.
Not every upgrade will require making a completely new template, but if you do not do this for each version, you do so at your own risk as new elements can be added. Symantec Encryption Support always recommends testing the templates thoroughly in a UAT environment prior to actually applying these new templates into production.
When uploading the customized template, also make note that there is only basic validation of the file/folder structure, and no integrity checks are done on the files themselves. This means that if you are missing html code from one of the files, but the filename itself is still there, the validation will succeed and the templates will be uploaded, but you may find the template does not properly work. Templates are expected to be supported by each deployment, and Symantec Encryption Support will review these templates only on a best-effort basis.
A Feature Request has been opened with our Product Management Team to be able to customize the templates entirely via the UI.
Symantec Enterprise Division is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Enterprise Division to be addressed in a forthcoming version of the product.
If you would like to have this capability, please reach out to our Symantec Encryption Support team and reference the below IDs to be added:
There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also submit a new ticket to Symantec Enterprise Support to receive a direct update from our team or to have your organization added to the list of companies that desire this Feature Request.