Request the Product Administrator role to manage Portfolio License Agreement (PLA) products

Products

• Support Portal
• Licensing - Symantec Products
• Licensing-CA
• Licensing - Manual Provisioning

Issue/Introduction

This article outlines how to become a Product Administrator for managing Portfolio License Agreement (PLA) products.

Resolution

The PLA (Portfolio License Agreement) Product Administrator (formerly known as the Subscription Manager) plays a crucial role for our valued Broadcom Enterprise PLA customers. Holding the position of a Product Administrator comes with enhanced permissions, granting you the authority to manage your PLA products. This includes tasks like creating new SaaS instances, generating license keys, downloading products, collecting usage data, and accessing reports.

Effective 08/29/2024 In the event a particular site ID has no users registered, when the first site access request to this site ID is APPROVED, the requester will also be auto-granted the User Administrator & Product Administrator role.

Notes:

• In the event Broadcom receives an inquiry from a requestor about the status of pending requests and there is a User Administrator to a site, we direct the requestor to contact their User Administrator for further assistance. 
• For sites that do not have a User Administrator role, requests will be processed by Broadcom Customer Care. 

Product Administrator Request Workflow

Enterprise users who have a PLA site ID associated with their profile can request the Product Administrator role by following these steps: 

1. Navigate to https://support.broadcom.com.
2. Select your profile and Request Site Access from the drop-down menu. 
   
   
   
   
3. Select the Product Administrator tab and click the Update Access button.  
   
   
   
   
4. Select which site ID you'd like to request the Product Administrator for and click Save.  
   
   
   
   
5. Once approved, the status will change to Approved. 
   
   
   
   
   
6. You'll then have the ability to view and manage your PLA products via the My Entitlements / PLA Entitlements tab.  

 

Additional Information

If you need further assistance, contact Broadcom Software Customer Care, or use our Virtual Agent chat in the lower-right corner of the Customer Support website.

If you need more information on PLA Licenses, SaaS product provisioning, or guides, see My PLA Entitlements Guide. 

For steps on how to manage the Tenant Hold process on the Broadcom support portal, refer to SaaS Tenant Hold and Release process