UIM SDM integration - validation failed -Error during saving a multipart message

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

DX Infrastructure Manager (fka CA UIM) release and CA Service Desk Manager release 17.X validate connection fails with “validation failed” error message:

Error captured in the sdgtw.log with Log level set to 5

[main, sdgtw] ::: going to call parseResponse ::: URL ::MDR http://localhost:55855/ca-nim-sm/api/v2/Incident/properties?mdr=CASDM :: CASDM
[qtp442987331-27, sdgtw] stderr: Mar 05, 2024 4:42:44 PM com.sun.xml.internal.messaging.saaj.soap.MessageImpl saveChanges
SEVERE: SAAJ0540: Error during saving a multipart message
[main, sdgtw] responseCode :: [500] response message :: [Internal Server Error]
[main, sdgtw] stderr: java.lang.Exception: {"Error":{"ErrorCode":151,"ErrorMessage":"Please check the configuration for CA Service Desk Manager(CASDM)","HTTPResponseCode":"BAD_REQUEST","HTTPResponseCodeValue":500}}
[main, sdgtw] stderr:     at com.ca.integration.normalization.client.HttpRequestHandler.parseResponse(HttpRequestHandler.java:182)
[main, sdgtw] stderr:     at com.ca.integration.normalization.client.HttpRequestHandler.get(HttpRequestHandler.java:70)
[main, sdgtw] stderr:     at com.ca.integration.normalization.client.NIMRestClient.get(NIMRestClient.java:136)
[main, sdgtw] stderr:     at com.ca.integration.normalization.client.NIMRestClient.getCIProperties(NIMRestClient.java:511)
[main, sdgtw] stderr:     at com.nimsoft.probe.gateway.sdgtw.config.SDGtwConfig.populateSDFields(SDGtwConfig.java:1441)
[main, sdgtw] stderr:     at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.configureNIM(SDGtwProbe.java:649)
[main, sdgtw] stderr:     at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.addDefaultProbeConfigurationToGraph(SDGtwProbe.java:1657)
[main, sdgtw] stderr:     at com.nimsoft.probe.framework.genprobe.GenProbeBase.initializeGraph(GenProbeBase.java:412)
[main, sdgtw] stderr:     at com.nimsoft.probe.framework.genprobe.GenProbeBase.init(GenProbeBase.java:313)
[main, sdgtw] stderr:     at com.nimsoft.vm.BaseProbe.initOnTimer(BaseProbe.java:392)
[main, sdgtw] stderr:     at com.nimsoft.nimbus.NimProbe.doForever(NimProbe.java:418)
[main, sdgtw] stderr:     at com.nimsoft.vm.BaseProbe.execute(BaseProbe.java:302)
[main, sdgtw] stderr:     at com.nimsoft.probe.gateway.sdgtw.SDGtwProbe.main(SDGtwProbe.java:987)
[main, sdgtw] Unable to fetch CASDM SD Fields for incident, Reason: java.lang.Exception: {"Error":{"ErrorCode":151,"ErrorMessage":"Please check the configuration for CA Service Desk Manager(CASDM)","HTTPResponseCode":"BAD_REQUEST","HTTPResponseCodeValue":500}}

Environment

sdgtw v2.34

Cause

Known issue with sdgtw 2.34

Resolution

1. Download sdgtw probe version 2.35 from the below link:

http://support.nimsoft.com/Files/Archive/00356/sdgtw-2.3.5.zip

2. Import the above sdgtw probe release into archive (for information on how to import a probe into archive, click here)

3. Deploy the sdgtw probe release 2.35 to the robot

4. Once the probe starts to running (with PID and port number), from admin console -> sdgtw robot -> sdgtw configuration -> CA Service Desk Manager -> Enter the details and test Validate Connection

Additional Information

sdgtw (Service Desk Gateway) Release Notes

DX UIM - SDM Validation failed error