Incorrect Manager Details Displayed in Identity Portal

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

You experience an issue where the incorrect manager name displays when viewing or modifying a user profile within the CA Identity Portal. Refreshing the browser page resolves the issue temporarily.

Symptoms:

• Forms configured to display employee manager details using the %Manager% variable show incorrect information. (See below)

• Upon initial login or user inspection, the wrong manager displays for the inspected user.
• Refreshing the browser page displays the correct manager.

 

Environment

• Release: 14.x, 15.x

Cause

When the %Manager% attribute is used in a form and the "manager" field is selected in the associated search, the system returns multiple entries to the %Manager% variable. The portal then displays the first entry found in the array instead of the correct manager's name.

Resolution

Adjust the "User Select" display configuration to resolve this display issue:

1. Navigate to the form configuration.
2. Locate the "User Select" display type settings.
3. Identify the associated search configuration.
4. Deselect the "manager" attribute from the search criteria.
5. Save and apply the changes.

 

 

Additional Information

Note: If the issue persists, verify the configuration or contact support for further assistance via Contact Broadcom Support.