Symantec VIP Services return HTTP 400 error.

Products

• VIP Service

Issue/Introduction

HTTP 400 error encountered during Symantec VIP Cloud transactions.

Environment

VIP Service

Cause

The HTTP 400 Bad Request client error response status code indicates that the VIP server would not process the request due to a client error. The message details should provide clues.

 

Resolution

400 - Bad request "SSL certificate error": During the TLS communication, both client and server exchange their public certificates to accomplish the handshake. The client validates the server certificate and the server requests the VIP certificate for client authentication. This error occurs when the VIP certificate is missing, expired, or using an invalid password. Verify if a certificate has recently expired by logging into VIP Manager, selecting the Account tab, then clicking Manager VIP Certificates. (Note: VIP Certificate expiration notices are sent to the Technical Contact email on the ACCOUNT tab. Click here to update this information.)

400 - Bad request "Protocol Exception": VIP end-points support TLS 1.2 and 1.3. This error can occur when the client attempts communication using an unsupported protocol.