Nimsoft Infrastructure Uninstall or Reinstall fails with "Catastrophic failure"

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Article ID: 201000

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Nimsoft Infrastructure install and uninstall fails with the following error

"An installation support file could not be installed. Catastrophic failure"

Cause

This is a known MS Windows issue when the temporary install files get corrupted.

Environment

Release : 20.1

Component : UIM - HUB

Resolution

This Install/Uninstall issue can be resolved by deleting the C:\Program Files (x86)\InstallShield Installation Information\{#####...} that corresponds to the Infrastructure Manager app, followed by a server reboot.

The above folder can be validated by viewing the C:\Program Files (x86)\InstallShield Installation Information\{#####...}\setup.ini file

Example of setup.ini contents:

[Startup]
AppName=Infrastructure Manager
Engine=0
Copy=1
Source=0
[Languages]
Default=0x0009
count=1
key0=0x0009