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Endpoint Protection clients fail to update from LiveUpdate Administrator after upgrade

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Article ID: 200494

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Recently upgraded Symantec Endpoint Protection (SEP) clients that are configured to update content from a LiveUpdate Administrator (LUA) server fail to update.

Cause

Content for the new SEP version has not been selected for download and distribution in LUA.

Resolution

Matching major release version (14.2, 14.3, 14.3 RU1, 14.3 RU2, etc…) client content must be downloaded and distributed in LUA in order for content to be available and download by the client. Maintenance patches will not require any change to the selected content.

Example:  For clients recently upgraded to 14.3 RU3, 14.3 RU3 content will need to be downloaded and distributed.

Configure LUA to download and distribute the new SEP version content

  1. Log in to LUA server
  2. Add the new SEP version to My Symantec Products
    1. Navigate to Configure>My Symantec Products and click the ‘Add New Products’ button if the new SEP version is not listed.
    2. If the new version content does not appear as an option when adding the product, the Symantec Product Catalog will need to be updated.
  3. Add the new SEP version to the Distribution Center(s).
    1. Navigate to Configure>Distribution Centers.
    2. Select the Distribution Center which needs the new content and click the ‘Edit’ button.
    3. In the Product List section verify whether the new SEP version is listed. If it is not, click the ‘Add’ button and select that content from the Add Products menu.
    4. Click ‘OK’.
  4. Navigate to the Download & Distribute tab and add the content for the new SEP version to the intended download and distribution schedules in LUA.
  5. After the download and distribution schedules have run, the content will be available for client download.