Update LiveUpdate Administrator product catalog

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Article ID: 157537

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Use this document to update the LiveUpdate Administrator (LUA) product catalog.

Resolution

By default, LiveUpdate Administrator automatically adds products and product versions to the Symantec Product Catalog after you install LiveUpdate Administrator and after installation, on a weekly basis. If your product does not appear in the list of available products, you may need to update the product catalog manually. When you update the product catalog, it populates the list with the latest available products, which you can then add to your Site List.

Manual update

  1. Log in to LUA, and click Configure
  2. Click Update Symantec Product Catalog

A message will be displayed on screen, indicating the results of the update request.

Enable Automatic updates

Automatic product catalog updates are enabled by default. To enable automatic updates on LUA after they've been disabled:

  1. Log in to LUA, and click on Configure
  2. Click Preferences, and check Enable under Symantec Product Catalog - Auto Update
  3. Click Update to save changes

 

Change update schedule

Automatic product catalog updates happen on Friday at 10:00 PM local time by default. Follow these steps to modify this schedule if needed. Note that scheduled updates will always happen on a weekly basis.

  1. Stop the LUA Apache Tomcat service
  2. Make a copy of lua_static.properties (C:\Program Files (x86)\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\lua_static.properties by default), and open the original in a text editor
  3. Change the values in this file corresponding to the day, hour and minute
    setting possible values
    autoupdatespc.day= Sunday - Saturday
    autoupdatespc.hour= 00 - 24
    autoupdatespc.minutes= 00 - 59

     

Confirm update success

Examine the LUA Event Log, filtering for "Catalog/Sitelist" events:

Created Event Type Severity User Description
12/14/2012 22:00:00 GMT Catalog/Sitelist CRITICAL LUA Startup Failed to refresh Symantec Product Catalog due to internal error. Please try again.
12/21/2012 22:00:54 GMT Catalog/Sitelist informational LUA Startup Successfully refreshed Symantec Product Catalog.
12/28/2012 22:00:00 GMT Catalog/Sitelist CRITICAL LUA Startup Failed to refresh Symantec Product Catalog due to internal error. Please try again.
1/04/2013 22:00:09 GMT Catalog/Sitelist informational LUA Startup Successfully refreshed Symantec Product Catalog.