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Clarity is down after we changed our Certificate

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Article ID: 199413

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Clarity services appear to be stopped after trying to upload a new certificate on our end.

Cause

  • Steps are required on the SaaS side to apply the certificate on the SaaS side. 
  • A case is required to be opened prior to the certificate being changed on the customer side. 
    • (48 hours or more prior to the certificate being changed) 

Environment

Release : All Supported Releases

Component : CA PPM SAAS SECURITY INTEGRATION

Resolution

To have the certificate updated, open a case with Broadcom support providing the following details:

  1. The Environment URL's on which the Certificate has to be updated.
  2. Contact Details of a person who could be contacted while the certificate is being updated.
  3. A copy of the certificate that needs to be updated attached to the Broadcom Support case.
  4. PSC (Primary Support Contact) Approval for the downtime and approved scheduled time frame
    • We require 48 hours of lead time to schedule this activity
    • 2 hours of downtime is needed to complete the configuration.

Additional Information

See also 11390 - Clarity SaaS prerequisites for SSO Certificate update for Single Sign On

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