Clarity is down after we changed our Certificate

Products

• Clarity PPM SaaS

Issue/Introduction

Clarity services appear to be stopped after trying to upload a new certificate on our end.

Environment

Release : All Supported Releases

Component : CA PPM SAAS SECURITY INTEGRATION

Cause

• Steps are required on the SaaS side to apply the certificate on the SaaS side. 
• A case is required to be opened prior to the certificate being changed on the customer side. 
  • (48 hours or more prior to the certificate being changed) 

Resolution

To have the certificate updated, open a case with Broadcom support providing the following details:

1. The Environment URL's on which the Certificate has to be updated.
2. Contact Details of a person who could be contacted while the certificate is being updated.
3. A copy of the certificate that needs to be updated attached to the Broadcom Support case.
4. PSC (Primary Support Contact) Approval for the downtime and approved scheduled time frame
   • We require 48 hours of lead time to schedule this activity
   • 2 hours of downtime is needed to complete the configuration.

Additional Information

See also 11390 - Clarity SaaS prerequisites for SSO Certificate update for Single Sign On