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Clarity is down after we changed our Certificate
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Article ID: 199413
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Updated On:
Products
Clarity PPM SaaS
Issue/Introduction
Clarity services appear to be stopped after trying to upload a new certificate on our end.
Cause
Steps are required on the SaaS side to apply the certificate on the SaaS side.
A case is required to be opened prior to the certificate being changed on the customer side.
(48 hours or more prior to the certificate being changed)
Environment
Release : All Supported Releases
Component : CA PPM SAAS SECURITY INTEGRATION
Resolution
To have the certificate updated, open a case with Broadcom support providing the following details:
The Environment URL's on which the Certificate has to be updated.
Contact Details of a person who could be contacted while the certificate is being updated.
A copy of the certificate that needs to be updated attached to the Broadcom Support case.
PSC (Primary Support Contact) Approval for the downtime and approved scheduled time frame
We require 48 hours of lead time to schedule this activity
2 hours of downtime is needed to complete the configuration.
Additional Information
See also 11390 - Clarity SaaS prerequisites for SSO Certificate update for Single Sign On