Error: User Unauthorized to Access this Campaign - Symantec Identity Portal

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

 When attempting to access a specific campaign in Identity Portal after a period of inactivity, the system displays an error.

Symptoms:

• Users are prompted to log in again to Identity Portal to approve tasks.
• The following error appears in the logs:

text

 

ERROR [com.idmlogic.sigma.workers.ExceptionsHelper] (default task-6) : ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.errorhandling.exceptionObjects.SigmaException: User Unauthorized to Access this Campaign

 

 

 

Environment

• Symantec Identity Portal 14.x, 15.x
• Symantec Identity Manager
• SiteMinder (SSO) integration

Cause

The SiteMinder "Idle Timeout" setting is reached before the Identity Portal session expires, causing the user to lose authorization for the active campaign.

Resolution

1. Identify the SiteMinder rules associated with the Identity Portal integration.
2. Increase the Idle Timeout value within the SiteMinder configuration to align with the expected user activity duration.
3. Restart the SiteMinder services if necessary to apply the changes.

Additional Information

f further assistance is required regarding SiteMinder configuration, open a support case with the SSO/SiteMinder team. Reference the Contact Broadcom Support article for regional contact details.